Shipping policy

Order Processing & Dispatch

All lawn mower and garden equipment orders are processed and shipped within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends and public holidays. Every machinery item is professionally inspected, tested, and carefully packaged before dispatch to ensure complete product integrity and functional safety prior to shipment.

International Shipping & Delivery Time

We offer worldwide international shipping for all lawn mowers, power tools, and garden accessories. Standard international delivery normally takes 7–14 business days, depending on the destination country, local logistics efficiency, and customs clearance procedures. Expedited shipping is available as an optional upgrade at checkout for customers who prefer faster delivery and shorter transit time.

Shipping Fees & Transparent Pricing

All shipping costs are calculated in real time at checkout based on total order weight, product package dimensions, and shipping destination. No hidden fees or extra surcharges will be applied. Customers can view the exact shipping cost before completing payment for full pricing transparency.

Customs Duties & Import Taxes

International shipments may be subject to import taxes, customs duties, or VAT charged by local customs authorities. These fees are the recipient’s sole responsibility. We do not cover or reimburse any customs-related charges. Please check your local machinery import regulations and tariff policies before placing an order.

Professional Product Packaging Protection

Our power equipment requires sturdy and shockproof packaging for long-distance international transportation. We use thick reinforced cartons, foam cushioning, anti-collision protective padding, and secure strapping to prevent scratches, dents, part loosening, and structural damage during transit. Optional shipping insurance is available at checkout for high-value orders to ensure full shipment protection.

Delivery Inspection & After-Sales Support

Please inspect your package and products immediately upon delivery. If you find damaged outer packaging, broken parts, surface scratches, missing accessories, or transportation damage, please take clear photos and videos, refuse to sign for the parcel, and contact our support team instantly.

If manufacturing defects or functional issues are found after signing for the package, please submit a support request with valid evidence within 48 hours of delivery. We will verify the issue and provide reasonable solutions including full refund, product replacement, or professional after-sales assistance.

Shipping Exceptions & Delays

Delivery delays may occasionally occur due to customs inspection, adverse weather conditions, logistics congestion, or unexpected international transportation circumstances. We are not liable for indirect losses caused by uncontrollable shipping delays but will actively track and update order status for customers in a timely manner.

Customer Service

If you have any questions about order processing, shipping methods, delivery progress, packaging standards, or customs clearance issues, please feel free to contact our customer support team. We provide fast and professional shipping consultation for all lawn mower and garden equipment orders.

We continuously optimize our packaging and logistics services to deliver intact, high-quality garden power equipment to every customer worldwide.